CTU Frequently Asked Questions

I'm a graduate of CTU. What are the benefits of joining CTU's Alumni Association?

All CTU alumni automatically become members of the Alumni Association when they graduate. The Alumni Association provides a variety of valuable career and industry tools, resources and discounts. Check out the Alumni Association webpage to learn more or to become an active member: http://faq.lqqqhuanbao.com/about/alumn

To contact CTU, tap: Contacts > Alumni Services in the CTU Mobile app.

What's the best way to stay connected with fellow alumni and receive updates about the University?

We invite you to stay connected through CTU's social communities:

• Facebook: http://www.facebook.com/coloradotech
• Twitter: http://twitter.com/ctuniversity
• LinkedIn: http://www.linkedin.com/groups/Colorado-Technical-University-Students-Alumni-36587?gid=36587&trk=anetsrch_name&goback=.gdr_1239049987502_1

To contact CTU, tap: Contacts > Alumni Services in the CTU Mobile app.

Will I receive physical course materials?

All coursework available through CTU Mobile will require only digital course materials; physical course materials are only required for offline courses offered at a CTU campus.

To contact CTU, tap: Contacts > Bookstore in the CTU Mobile app.

When do I have access to my e-Books?

Access to new e-Books typically begins 3-5 days prior to the start of each session. Please allow 24 hours for your e-Books to be available after a schedule change. You must access new e-Books through the Bookshelf or Syllabus via the school's full website.

To contact CTU, tap: Contacts > Bookstore in the CTU Mobile app.

Can I get textbooks instead of e-Books?

Yes; textbooks are available by contacting a Words of Wisdom (WOW) Customer Specialist Monday through Friday, 8AM - 6PM CT, at (877) CTU-7650 or 877.288.7650. While the cost of e-Books is bundled into your tuition cost, the cost of textbooks is additional and will require a debit/credit card to complete the purchase. Textbooks can be purchased 10-15 calendar days prior to the start of each session. Textbooks will be shipped via FedEx and a physical delivery address is required.

To contact CTU, tap: Contacts > Bookstore in the CTU Mobile app.

Where can I find my Lab information?

All Lab information will be sent to your student email address.

To contact CTU, tap: Contacts > Bookstore in the CTU Mobile app.

How can I obtain information about what course materials will be used?

To obtain information like ISBN, Title, Author, etc., contact a Words of Wisdom (WOW) Customer Specialist Monday through Friday, 8AM - 6PM CT, at (877) CTU-7650 or 877.288.7650, or by email at ctuonlinebooks@wordsofwisdombooks.com.

To contact CTU, tap: Contacts > Bookstore in the CTU Mobile app.

Does CTU have an internship program or leads on internships?

You are not required by CTU to complete an internship prior to graduation; however, working with your career coach, you can discover potential internship opportunities that may be beneficial to your future career.

To contact CTU, tap: Contacts > Career Services in the CTU Mobile app.

In what ways can a CTU Career Coach help me?

You can your coach can work together to:

• Identify and understand your attributes, knowledge and experience to help you determine your best career options and promote yourself to prospective employers
• Craft your résumé, build your professional brand, help you establish your digital identity, and enhance your interviewing skills
• Access potential career opportunities from employers who are part of CTU’s Career Opportunity Network
• And more!

To contact CTU, tap: Contacts > Career Services in the CTU Mobile app.

Who is my Career Coach?

You can identify your coach by emailing CTUCareerServices@ctuonline.edu or calling 866.813.1836 (option 5).

To contact CTU, tap: Contacts > Career Services in the CTU Mobile app.

How can I have my resume reviewed?

Contact your Career Coach by emailing CTUCareerServices@ctuonline.edu or emailing your coach directly, and include your resume and request.

To contact CTU, tap: Contacts > Career Services in the CTU Mobile app.

What types of positions can I get with my degree?

It is important to conduct your own research on the types of jobs that align with your degree program. Sites like www.onetonline.org and www.careeronestop.org are excellent resources for career exploration. You can also set up an appointment with your career coach to further investigate the possibilities.

To contact CTU, tap: Contacts > Career Services in the CTU Mobile app.

Does CTU maintain relationships with prospective employers? Can notifications about open positions at those companies be sent directly to me?

CTU develops and maintains relationships with prospective employers. Those employers list many of their open positions on CTU's Career Opportunity Network, and alumni and current students are encouraged to join the network. After joining, you can sign up to receive email notifications about potential positions that may interest you. Join the Career Opportunity Network here: http://www.jobs.net/jobs/ctu-career-opportunity-network/en-us/

To contact CTU, tap: Contacts > Career Services in the CTU Mobile app.

As a doctoral alum, how do I network with other doctoral alumni?

The Doctoral Chapter of the Alumni Association provides doctoral alumni with an avenue to nurture the relationships that were formed during the program, create new connections, and foster information-sharing and collaboration. To learn more, visit http://faq.lqqqhuanbao.com/about/alumni/chapters or email DOCalumni@ctuonline.edu.

To contact CTU, tap: Contacts > Alumni Services in the CTU Mobile app.

What is a student VISA and why do I need one?

A student VISA is a temporary permit granted by and required for travel to the United States. It is valid for ten (10) days to attend a CTU symposium and travel must be completed within this time period. A separate VISA is required for each symposium you attend.

How do I obtain an I-20?

CTU Admissions will assist with I-20 requests. To do so, the following is needed:

• You must have applied and have been accepted to CTU as a student.
• You must have met English as a Second Language (ESL) requirements.
• You must have made your first payment from your Student Payment Agreement.
• You must have provided CTU Admissions with a copy of your passport.
• You must have provided CTU Admissions with a letter of financial support / financial affidavit.

To contact CTU, tap: Contacts > Admissions in the CTU Mobile app.

What is a Financial Affidavit?

A Financial Affidavit is a statement provided to CTU Financial Aid showing sufficient funding for the initial portion of your program. This affidavit is often provided by a bank, stating the balance of your or your family member's account from where funding will come.

What is needed to meet with the US Consulate/Embassy in my area to apply for a temporary student VISA?

When calling to schedule your appointment, you will need to have received your I-20 prior to attending the appointment and you will need to bring it to the appointment. Your first payment must have been made in the Student & Exchange Visitor Information System (SEVIS) before a VISA will be issued.

What is SEVIS?

The Student & Exchange Visitor Information System (SEVIS) is a site designed to help students traveling to the United States and helps students apply for student VISAs.

What is a SEVIS payment?

After receiving your I-20 document from CTU, you must log into SEVIS to make your first payment. This is required before the US Consulate will issue your student VISA. Each time you apply for a student VISA, you will use SEVIS to make a payment.

As an international student planning to attend a CTU symposium, for what costs am I responsible?

You are responsible for all costs, including but not limited to, travel and room and board for the duration of your stay in the U.S.

You are required to pay the SEVIS I-901 fee ($200.00 USD) in advance of each symposium in order that a new term-specific I-20 can be generated and issued.

Why does CTU not offer an I-20 for full-time study in the U.S.?

Offering the doctoral courses online allows students the flexibility of studying with CTU from outside the US. The residential component of the program requires 4 visits to the Colorado area to attend symposia for which we will provide an I-20 for temporary travel. The program is not fully residential so we do not offer a continuous I-20 for the duration of the program.

Because of the non-traditional format of CTU’s low residency program as well as the structure of the Student and Exchange Visitor Information System (SEVIS) which is designed only for traditional full-time residential programs, the University can only issue an I-20 valid for the duration of the residency. The grace period allowed under F-1 status provides students adequate travel time to arrive prior to the program and to depart the U.S. once the residency has ended. As such, international students enrolled at CTU in these low residency doctorate programs cannot remain in the U.S. between residencies under the I-20 and/or F-1 visa.

Is Optional Practical Training (OPT) available to international students?

No; OPT is not available to international students enrolled in a low residency program.

If I am a citizen of an embargoed country may I attend a CTU symposium?

You may attend as long as your address is not in the embargoed country. We are unable to ship books to these countries. For example, if you are a permanent resident in a non-embargoed country and residing there you may attend.

Why do I need to provide a NACES or AACRAO evaluation of my master's transcripts if they are from outside the US?

We require a third party evaluation of your previous graduate level education in order to ascertain whether you have met the admissions requirements around previous educational level and GPA. CTU has established a policy to work with evaluations from NACES providers and evaluations sent directly from AACRAO due to the quality of evaluation and number of choices for students.

What is required to satisfy ESL requirements?

TOEFL score of 500 for undergraduate students or 550 for nursing, graduate, and doctoral students, or 173 for the computer based exam for undergraduate students and 213 for graduate and doctoral students.

For the Internet Based Test of English as a Foreign Language (TOEFL iBT) an aggregate score of 79 for graduate and doctoral programs and 61 for undergraduate programs is required. In addition to the aggregate score requirement for the internet based test, the following minimum scores must also be met:

• Writing: 18 for graduate, 17 for undergraduate, 19 for doctoral
• Speaking: 18 for graduate, 17 for undergraduate, 19 for doctoral
• Reading: 17 for graduate, 16 for undergraduate, 19 for doctoral
• Listening: 16 for graduate, 15 for undergraduate, 19 for doctoral

Doctoral: iBT 79, Computer-based 213, TOEFL 550

IELTS (International English Language Testing System) score of 6.5 for doctoral students is acceptable to satisfy ESL at CTU. Graduation from a regionally accredited English-Speaking institution graduate program is acceptable to satisfy ESL at CTU.

How does the Proof of High School Graduation requirement impact me?

All undergraduate level students must provide Proof of High School Graduation to receive Title IV funding (including stipends) and to remain enrolled at CTU. Please email/fax any related documentation you have to POG@ctuonline.edu, or fax to 866-371-8821

How can I satisfy my Proof of High School Graduation requirement?

The easiest way to satisfy your Proof of High School Graduation requirement is to email any documentation you may have to POG@ctuonline.edu, or fax to: 866-371-8821. Eligible documentation may include:

• High School / College Diploma
• High School / College Transcript
• GED Transcript / Certificate
• Foreign Credential Evaluation (for credentials earned outside of the U.S.
• Home School Documentation
• California High School Proficiency Exam

I need to mail CTU an official transcript. How and to where should I send it?

Official transcripts must arrive in a sealed envelope from the sending institution. These can be mailed via USPS/UPS/FedEx/DHL to:
Colorado Technical University - Online
231 Martingale Road
7th Floor
Schaumburg, IL 60173

What is Fast Track™?

Fast Track™ is a no-cost challenge exam that allows qualified students the opportunity to bypass select courses by demonstrating their knowledge through various online modules. It gives students the opportunity to save up to 30% on tuition and graduate up 30% faster at no additional cost. Contact your Success Coach to see if you are eligible.

To contact CTU, tap: Contacts > Student Success Coach in the CTU Mobile app.

I have questions about Fast Track™. Who should I call?

Contact your Student Success Coach with questions regarding Fast Track™, including what courses are eligible, scheduling, passing/failing, and more

To contact CTU, tap: Contacts > Student Success Coach in the CTU Mobile app.

Can I get financial aid to help pay for my schooling?

Financial aid is available for those who qualify. You may speak with Financial Aid at any point throughout this process. However, please be aware that they will be limited in the information they are able to provide until you complete your Free Application for Federal Student Aid (FAFSA^®). The results of this application will allow them to provide you with more specific information regarding what you might qualify for. Our normal process is to have you apply for school, fill out the FAFSA, then have a detailed conversation with Financial Aid. You also may get some of the financial aid information you’re looking for by reviewing or contacting:

• Financial Aid Information in the Course Catalog
• Tuition and fees schedule in the Course Catalog or the > Tuition and Fees Schedule located on the school's full website
• http://studentaid.gov/h/apply-for-aid/fafsa
• http://studentaid.gov/
• Federal Student Aid Information: (800) 4-FED AID (800.433.3243)

These resources can provide you with general eligibility and other helpful information. They may also help you prepare a list of questions for when you speak with a Financial Aid Advisor.

To contact CTU, tap: Contacts > Financial Aid in the CTU Mobile app.

Should I be worried about taking out loans for my education?

The decision to take out loans is important and requires your thoughtful consideration. Borrowing is a great responsibility and as you know, loans must be repaid along with associated fees and interest. Our Financial Aid team can provide you with more information about the different loan types, related fees and repayment options available. In addition, you can find Federal Title IV Loan information at http://studentaid.gov/

To contact CTU, tap: Contacts > Financial Aid in the CTU Mobile app.

What is FAFSA?

The FAFSA is the Free Application for Federal Aid. This is the federal website, http://studentaid.gov/h/apply-for-aid/fafsa, where you can complete and submit a FAFSA to apply for federal Financial Aid.

Who can answer questions for me about filling out my FAFSA?

Any detailed questions you may have about the FAFSA should be directed to a member of our Financial Aid Department. It is extremely important that you answer the questions on the FAFSA completely and honestly. Any intentional deviation from the truth could be considered fraud by the U.S. Department of Education.

To contact CTU, tap: Contacts > Financial Aid in the CTU Mobile app.

Is there a way I might be able to estimate my Financial Aid package?

Yes; the Net Price Calculator on the school's full website may be of assistance in estimating Financial Aid without completing the FAFSA. Please note: The Net Price Calculator only provides an estimate regarding a completed Financial Aid package and current cost estimates cannot be guaranteed.

Where can I learn more about financial aid?

A Financial Aid Advisor can assist you in learning more about federal Financial Aid. However, please be aware that they will be limited in the information they are able to provide until you complete your Free Application for Federal Student Aid (FAFSA). The results of this application will allow them to provide you with more specific information regarding what you might qualify for. Our normal process is to have you apply for school, fill out the FAFSA, then have a detailed conversation with Financial Aid. You also may get some of the financial aid information you’re looking for by reviewing or contacting:

• Financial Aid Information in the Course Catalog
• Tuition and fees schedule in the Course Catalog or the > Tuition and Fees Scheduled located on the school's full website
• http://studentaid.gov/h/apply-for-aid/fafsa, where you can complete and submit a FAFSA to apply for federal Financial Aid.

  Who can answer questions for me about filling out my FAFSA?

• http://studentaid.gov/
• Federal Student Aid Information: (800) 4-FED AID (800.433.3243)

These resources can provide you with general eligibility and other helpful information. They may also help you prepare a list of questions for when you speak with a Financial Aid Advisor.

To contact CTU, tap: Contacts > Financial Aid in the CTU Mobile app.

What is financial aid?

Financial aid is the name used for federal, state and private resources that may help pay for college costs. Typically, financial aid consists of grants, scholarships, loans and student employment. Grants and scholarships usually do not have to be repaid. Loans must be repaid with payments usually beginning after the student is no longer enrolled at least half time. Student employment consists of opportunities for students to earn money to pay for educational expenses while attending school. Financial Aid is available for those who qualify.

To contact CTU, tap: Contacts > Financial Aid in the CTU Mobile app.

How do I apply for financial aid?

The Free Application for Federal Student Aid, more commonly known as the FAFSA, is the single application needed to apply for all sources of federal student aid. The FAFSA can be completed online at http://studentaid.gov/h/apply-for-aid/fafsa. You will need to create a studentaid.gov account to access and complete the FAFSA. If you have contributors, such as a spouse or parent, they will also need to create their own studentaid.gov account in order to complete their section, provide consent, and sign their section of the FAFSA form.

To contact CTU, tap: Contacts > Financial Aid in the CTU Mobile app.

What is the difference between a grant and a loan?

A grant is money and usually does not have to be repaid. Loans are borrowed money and must always be repaid regardless of whether you complete the program or are unsatisfied with your educational experience. Failure to repay your loans can result in serious consequences and negatively impact your ability to obtain credit in the future.

What is an FSA ID?

A Federal Student Aid (FSA) ID is a user-selected username and password that will authenticate your identity to access your federal student aid information. This login process will be used to access the StudentAid.gov website. The FSA ID is a single sign-on process that makes applying for aid quick and easy. Remember, your FSA ID is private and should never be shared with anyone.

To contact CTU, tap: Contacts > Financial Aid in the CTU Mobile app.

How is it determined for which forms of financial aid I qualify?

There is a congressionally determined set of formulas used for assessing financial need for the Federal Student Aid programs. The process starts with the FAFSA. Once your FAFSA is submitted, a formula called the Student Aid Index (SAI) calculates your financial aid needs, and determines your eligibility, based on your completed FAFSA data. Once the SAI is established, the amount will be subtracted from the Cost of Attendance and any other financial assistance used in your enrolled program, and determines your need-based financial aid. These calculations vary each award year, based on the information you or your contributors provide on each FAFSA.

To contact CTU, tap: Contacts > Financial Aid in the CTU Mobile app.

What's the difference between a Federal Direct Loan and a private loan?

A Federal Direct loan is a federal loan available for those who qualify to help students pay for their education. Federal Direct Subsidized and Direct Unsubsidized educational loans have lower interest rates and require no credit check. A private loan is an unsecured loan made by a lender, which may have higher interest rates and usually requires a credit check.

To contact CTU, tap: Contacts > Financial Aid in the CTU Mobile app.

How can I apply for scholarships?

You can research options using a variety of scholarship search websites. Researching and applying can be time consuming, but your effort may be worth your time if you find extra funding. A word of caution: do not use agencies that charge fees to find scholarships. You can do this search on your own and free of charge.

To contact CTU, tap: Contacts > Financial Aid in the CTU Mobile app.

How can I tell when my Financial Aid package has been processed?

CTU Mobile makes it easy to track the progress of your Financial Aid package. When applicable, a status bar will appear and provide updated information on the current status for your Financial Aid package. If you are anticipating a stipend, a status bar will appear and provide updated information on the status of your anticipated stipend. Be sure to opt-in for Financial Aid notifications and alerts from both CTU Mobile and Bank Mobile for real-time notifications on status changes.

To contact CTU, tap: More (iOS only) > Account Overview in the CTU Mobile app.

I’m looking to defer my Direct loans while I’m attending CTU; what do I need to do?

You may contact your lender(s) and request an In-School Deferment Form. You'll need to complete your portion of the form, and email/fax to CTU: Registrar@ctuonline.edu / 866-371-8821. We will complete CTU's portion of the form once you are active in class beyond the add/drop period of your first course, and return to your lender for processing.

How often do I have to reapply for aid?

Students must reapply for federal and state aid every Award Year (July 1 – June 30). The application for the upcoming Award Year is available starting October 1. For each award year you are attending, you will need to complete a FAFSA. Depending on the dates of your enrollment, you may need to fill out multiple FAFSA forms. Please check with your financial aid office to determine when you should reapply.

To contact CTU, tap: Contacts > Financial Aid in the CTU Mobile app.

When do I have to repay my financial aid loans?

Repayment on most loans will begin after you are no longer enrolled at least half time. Some loans are interest free while the student is enrolled. Interest may accrue on other loans even while the student is enrolled. Check with the Financial Aid Department for help understanding the differences in the types of loans you have. In all cases, loans must be repaid regardless of whether you complete the program or are satisfied with your educational experience. Failure to repay your loans can result in serious consequences and negatively impact your ability to obtain credit in the future. If at any point in the financial aid process you have questions or need more information, a CTU Financial Aid Advisor will be happy to provide assistance. You can also learn about how to manage your federal loan repayment on the Federal Student Aid website.

To contact CTU, tap: Contacts > Financial Aid in the CTU Mobile app.

I'm going to be graduating from CTU soon. Where and when does CTU hold graduation ceremonies?

CTU holds an annual graduation ceremony for both ground campus and online students. Typically, this ceremony is held in June at a large venue in the Denver area. Students with graduation dates between July 1 of the prior year and June 30 of the current year are eligible to participate. Additionally, a virtual graduation ceremony is held after each session for online graduates.

To contact CTU, tap: Contacts > Alumni Services in the CTU Mobile app.

When am I scheduled to graduate?

Your projected graduation date appears at the top of the Degree Overview section of CTU Mobile. Graduation dates are determined during the degree planning process and are subject to change based upon academic progress (i.e., failing or withdrawing from a course, the pace of your schedule, or taking a leave of absence).

To contact CTU, tap: More (iOS only) > Degree Overview in the CTU Mobile app.

When will I receive my diploma?

Six to eight weeks after graduation, your diploma will be mailed out to you. For a degree verification letter, contact the Registrar's office at: 866-813-1836 (option 2).

For a copy of your transcripts, the easiest and quickest way is to order them directly from Parchment, our electronic transcript provider. You can visit their website at www.parchment.com and complete the registration process to order. There is a $10 fee for this service and a 48-72 business hour processing time.

You can also contact the Registrar’s Office at 866-813-1836, Option 2 and we can send you request forms to request directly from our office. There is a $15 fee for this service and a 3-5 business day processing time.

To contact CTU, tap: Contacts > Registrar's Office in the CTU Mobile app.

What is a CLEP exam and what courses are eligible? What is a DANTE exam and what courses are eligible?

A CLEP exam (College Level Exam Program) is a standardized test that can be taken at a local testing facility such as a junior college. The CLEP exams typically cost between 60-100 dollars. Upon completion of a CLEP exam with a passing grade, you will receive credit for the corresponding course. A DANTE exam is a military version of the CLEP exam.

Depending on your degree plan there are often many exam options within your schedule. Contact a Prior Learning Advisor for details.

To contact CTU, tap: Contacts > Prior Learning Assessment in the CTU Mobile app.

Can I get credit for my work experience?

With at least three years of management experience within your field of study, you may be eligible to complete an Experiential Learning Portfolio (ELP). The ELP is a very detailed process with specific deadlines. Contact a Prior Learning Advisor for details.

To contact CTU, tap: Contacts > Prior Learning Assessment in the CTU Mobile app.

If I have completed a certificate program or training, can I use this for credit towards my degree?

You may be able to utilize trainings or certificates for credit which is known as Professional Training Certificate Credit (PTCC). The training must correspond directly to a course within your schedule and be at least 40 hours in length. You may be required to provide additional information so it is important that you speak to a Prior Learning Advisor at least two sessions before the course is scheduled.

To contact CTU, tap: Contacts > Prior Learning Assessment in the CTU Mobile app.

I'm scheduled to take a course in my next session and I believe I may have credits that qualify to be transferred; what do I do?

Contact a Prior Learning Advisor to move the course down in your schedule and allow additional time for your transcript to arrive.

To contact CTU, tap: Contacts > Prior Learning Assessment in the CTU Mobile app.

Who do I contact if I need to adjust my schedule?

To adjust your schedule (e.g., move a course out or move a course up), contact a Prior Learning Advisor. To withdraw from a course, contact your Student Success Coach.

To contact CTU, tap: Contacts > Prior Learning Assessment in the CTU Mobile app.

What do I do if I want to change Degree Plans?

To change your Degree Plan, contact a Prior Learning Advisor. We will contact the Program Change team as well as adjust your schedule if needed.

To contact CTU, tap: Contacts > Prior Learning Assessment in the CTU Mobile app.

What is a "wet-signature"?

Most schools may not accept electronic signatures and therefore require a physical signature from the student. If you are contacted regarding a "wet signature" it is important that you respond as soon as possible so we can move forward in obtaining your transcript.

To contact CTU, tap: Contacts > Prior Learning Assessment in the CTU Mobile app.

Once my transcripts arrive, how are they evaluated?

We will evaluate your transcript for two types of transfer credit including elective credit and course-to-course transfer credit. Transfer credits may differ depending on your program of choice. Also keep in mind that we will only transfer credit for courses in which you received a C or better for Associate and Bachelor's programs and a B or higher for Master's and Doctoral level credit.

To contact CTU, tap: Contacts > Prior Learning Assessment in the CTU Mobile app.

Where can I find my transfer credit once my transcript(s) have been evaluated?

All approved transfer credits can be found in your Degree Plan in the Virtual Campus. Click on the Academics tab to view your Degree Plan. Transfer credits will appear on the last page(s) of your Degree Plan, denoted as 'TRANSFER' in the Term column and 'TC' in the Letter Grade column. Contact a Prior Learning Advisor with questions.

To contact CTU, tap: Contacts > Prior Learning Assessment in the CTU Mobile app.

How long does it take to receive my transcript from other schools?

Typically, it can take 4-6 weeks to receive an official transcript for another school.

What is the difference between my CTU Student Success Coach and my Admissions Advisor?

Your Admissions Advisor assists in the enrollment process and navigating the Virtual Campus as you begin your educational journey with CTU. As you continue your program, feel free to reach out to your Student Success Coach to answer questions about university policies and to discuss your progress towards graduation.

I need to take time off from my classes; what do I need to do?

Standard Period of Non-Enrollment (SPN) is a policy that would allow you to take one session off with a confirmation that you will be able to return to CTU for the immediate following session. A Standard Period of Non-Enrollment would allow you to take time off of your program. For more detailed information please contact your Student Success Coach.

To contact CTU, tap: Contacts > Student Success Coach in the CTU Mobile app.

I may need additional time at the end of a session to complete my coursework; what do I need to do?

Email your instructor to request an incomplete (I) grade before 12PM noon CT on the last day of the session. An incomplete (I) grade is a temporary extension, granted for extenuating circumstances that are beyond a student’s control and are not reasonably foreseeable (medical, family emergency, military obligations, natural disaster, other unforeseeable circumstances). If approved, the Incomplete will allow you one additional week to complete up to three (3) assignments after the session has ended. Only your instructor can grant this request.

To contact CTU, tap: Contacts > Student Success Coach in the CTU Mobile app.

How do I maintain a satisfactory academic standing?

To remain enrolled at CTU and eligible to continue federal financial assistance, you must maintain a Satisfactory Academic Progress (SAP). You must maintain the required Grade Point Average (GPA) for your program, as well as maintain your rate of progress, and achieve rate of progress in the maximum time frame towards graduation. Please refer to Academic Affairs > Registrar Information Policies in the current online Catalog via the school's full website for further details on Satisfactory Academic Progress, www.coloradotech.smartcatalogiq.com/current/catalog.

To contact CTU, tap: Contacts > Student Success Coach in the CTU Mobile app.

Is tutoring available?

Yes; tutoring is available through Smarthinking, an online tutoring service available for CTU students. Interact in real-time, one-on-one with an expert tutor. Schedule a 30-minute tutorial session. Submit a question and receive a response within 24 hours and submit writing assignments for review by and feedback from experts. In the Virtual Campus, visit the Learning Center and click on the Smarthinking module.

To contact CTU, tap: Contacts > Student Success Coach in the CTU Mobile app.

How is my GPA calculated?

For your convenience, your GPA is displayed on the home page after your log in to CTU Mobile. It is updated after you complete each course. To calculate your GPA, visit the Academics tab in the Virtual Campus where you will find your Degree Plan. After completing each course, you will have earned a number of quality points based on your final grade.

1. Add up the total number of quality points you have earned and compare this to the total possible number of quality points for the courses you have completed.
2. Divide the smaller number into the larger number to determine your GPA.
3. The total possible number of quality points for the courses in your Degree Plan can be found in the Course Catalog for the year in which you enrolled.

Contact your Student Success Coach for assistance

To contact CTU, tap: Contacts > Student Success Coach in the CTU Mobile app.

What is APA?

American Psychological Association (APA) formatting ensures that work borrowed from other's' work, is properly noted with in-text citations and references, in order to avoid a claim of plagiarism. APA provides a stellar basic scheme, focusing on disciplined thinking and presentation. If you would like to work on your APA skills visit the Writing Support Center in the Virtual Campus; click on the Learning Center tab.

To contact CTU, tap: Contacts > Student Success Coach in the CTU Mobile app.

Where can I find final grades for my courses?

Final grades are posted by instructors within 72 hours of the end of each session. These can be found for current courses in the Degree Overview section of CTU Mobile, and for past courses by clicking 'View Full Degree Plan' in the Degree Overview section of CTU Mobile .

To contact CTU, tap: More (iOS only) > Degree Overview in the CTU Mobile app.

Where can I find course descriptions?

A description of each of your current courses can be found in the Degree Overview section of CTU Mobile. For descriptions of other courses not shown, consult the Course Catalog in the school's full website, www.coloradotech.smartcatalogiq.com/current/catalog

To contact CTU, tap: Contacts > Student Success Coach in the CTU Mobile app.

Who do I contact if I need to withdraw from a course?

To withdraw from a course, contact your Student Success Coach.

To contact CTU, tap: Contacts > Student Success Coach in the CTU Mobile app.

What kind of questions can my CTU Student Success Coach answer?

Your Student Success Coach is here to answer any questions about university policies, campus resources, and general classroom and campus navigation.

How can I obtain proof I am enrolled at CTU?

In CTU Mobile, your digital Student ID may be used as proof of enrollment.

To contact CTU, tap: More (in iOS only) > Settings > My Profile > My ID Card in the CTU Mobile app.

Additionally, an enrollment verification can be printed from the Academics page of the Virtual Campus on the full website. This will include your enrollment status and grades, if you choose to add them to the letter. The Registrar's Office can also assist with providing a signed verification and you can reach us at 866-813-1836, Option 2 to request this letter. There is a 48 business hour processing time to receive the verification letter.

How can I obtain an official copy of my CTU transcript?

The easiest and quickest way to order your transcript is from Parchment, our electronic transcript provider. You can visit their website at www.parchment.com and complete the registration process to order. There is a $10 fee for this service and a 48-72 business hour processing time.

You can also contact the Registrar’s Office at 866-813-1836, Option 2 and we can send you request forms to request directly from our office. There is a $15 fee for this service and a 3-5 business day processing time.

For more information, visit the school's full website at faq.lqqqhuanbao.com/about/alumni/transcript-requests

To contact CTU, tap: Contacts > Registrar's Office in the CTU Mobile app.